Vonage review on the VOIP phone system WRTP54G wireless router with 2 phone ports by LinkSys. See what we thought about Vonages service.
Vonage Review WRTP54G Wireless router with 2 phone ports
I wanted to get a phone that would allow me to call Canada and the US without racking up hefty long distance charges. I found Vonage and their WRTP54G they have a Premium Unlimited Plan that allowed me to make these long distance calls for a fraction of the cost of traditional phone companies but getting started was a nightmare. Vonage International Rates
VOIP: Voice over Internet Protocol is a new technology uses your Internet connection to make regular phone calls. You'll need a high speed connection for this to work and a stable ISP, if your Internet connection goes out then so does your phone, keep that in mind.
Getting Started - Vonage Review - Vonage.com
Reading the instructions, I installed the software for the router first before connecting it to my computer. It had a hard time figuring out I already had a cable modem connected and reading the internet settings in the software. After trying a bunch of different things I finally got it working and proceeded to install the hardware.
The router has wireless, 4 Ethernet ports, a cable modem/DSL port and 2 phone ports. The wireless portion was the thing that attracted me to the product and that it had WPA and WEP encryption options available.
The admin area is available in your browser just like standard routers from Linksys. It has security settings, port forwarding, closing/opening ports and the ability to disable wireless.
After I had it connected to my computer I couldn’t get the Internet working. After all kinds of attempts and making sure the settings were right it just wouldn’t work via wireless or Ethernet. I read all the FAQs and nothing helped, I restarted my computer, unplugged the router and nothing work. Growing ever frustrated I decided to call up LinkSys and see if the had a firmware update for the WRTP54G. I figure there must be something wrong with the one I have or it needs a firmware update.
A Call to Tech Support...
After speaking with the technician on the phone from LinkSys he said they know there is an issue with the router but he cannot help since Vonage is in charge of all the firmware for the product themselves, he can’t even direct me to a download but gave me another phone number.
I called up the support number for Vonage and it sounded like I was connected to someone in a foreign country as the person had a heavy Indian accent. Before he could help me he wanted my Vonage account number. I told him I didn’t have it yet because I needed Internet access in order to active my account and that I was speaking with Linksys and I needed a firmware update. He had no clue what I was talking about so I told him to escalate the call to someone who did.
Finally I get on the phone with someone who knows what they’re talking about. He’s telling me the LinkSys WRTP54G does have a firmware issue, confirming to me the product doesn’t work out of the box! He also told me I needed to activate my account before getting the firmware update and that the product actually downloads the fireware through the Internet itself. How can a product download firmware updates if it cant’ even connect to the Internet I asked. He told me to disconnect the product and register using the modem itself.
Still Not Working
2 Hours have now passed since I first tried to get this thing working and the product isn’t even activated yet. No Internet access, no Vonage and my patience is just about out. I searched Google for this product and also found horror stories of people not being able to get this product working. Now I’m ready to throw this back in the box and march back to the store but I push forward….
So I disconnect the product, go back to my Modem by itself and then go to their activate page. After activating the product I connected the WRTP54G router once again and was doubtful it would do anything. After about 10 minutes the power light started flashing meaning the fireware download was in progress, thank god.
Now it finally worked, nearly 3 hours later. Now that the hardware was working I picked up the phone and the dial tone was there like a normal phone. I made my first call and it worked perfect, crystal clear and quick like a normal phone.
After using the service for over 2 months I’m very pleased with the reliability and quality of the VOIP from Vonage. I’m saving hundreds per month using their service since I only call long distance. There were a few times where I heard myself echo on the phone when I was speaking which became annoying and the user on the other end heard it also. This has happened about twice since I first started using the service.
Features
Conclusion
Despite the horrid setup process I have to rate the phone service as very good.
I couldn’t believe Linksys put their name on a product that had outdated and non working firmware on a boxed product! Unreal. This also gave me an extremely bad impression of Vonage at first. I later found their service has been great and very reliable. I must say Vonage is great but the hardware they bundled the product with was the worst I've ever used.
End Result- Vonage Review
I enjoy their phone service now, and having still been using it as my primary phone for over 3 months. I recommend Vonage as their cheap prices and great quality are hard to beat. Check out their website at Vonage.com
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