Vonage Review Published: Sep 07, 2005
  • Rating

    5/5

Vonage review on the VOIP phone system WRTP54G wireless router with 2 phone ports by LinkSys. See what we thought about Vonages service.

Vonage Review WRTP54G Wireless router with 2 phone ports

I wanted to get a phone that would allow me to call Canada and the US without racking up hefty long distance charges. I found Vonage and their WRTP54G they have a Premium Unlimited Plan that allowed me to make these long distance calls for a fraction of the cost of traditional phone companies but getting started was a nightmare. Vonage International Rates

Vonage Review

VOIP: Voice over Internet Protocol is a new technology uses your Internet connection to make regular phone calls. You'll need a high speed connection for this to work and a stable ISP, if your Internet connection goes out then so does your phone, keep that in mind.

Getting Started - Vonage Review - Vonage.com
Reading the instructions, I installed the software for the router first before connecting it to my computer. It had a hard time figuring out I already had a cable modem connected and reading the internet settings in the software. After trying a bunch of different things I finally got it working and proceeded to install the hardware.

Linksys WRTP54G

The router has wireless, 4 Ethernet ports, a cable modem/DSL port and 2 phone ports. The wireless portion was the thing that attracted me to the product and that it had WPA and WEP encryption options available.
The admin area is available in your browser just like standard routers from Linksys. It has security settings, port forwarding, closing/opening ports and the ability to disable wireless.
After I had it connected to my computer I couldn’t get the Internet working. After all kinds of attempts and making sure the settings were right it just wouldn’t work via wireless or Ethernet. I read all the FAQs and nothing helped, I restarted my computer, unplugged the router and nothing work. Growing ever frustrated I decided to call up LinkSys and see if the had a firmware update for the WRTP54G. I figure there must be something wrong with the one I have or it needs a firmware update.

A Call to Tech Support...
After speaking with the technician on the phone from LinkSys he said they know there is an issue with the router but he cannot help since Vonage is in charge of all the firmware for the product themselves, he can’t even direct me to a download but gave me another phone number.

I called up the support number for Vonage and it sounded like I was connected to someone in a foreign country as the person had a heavy Indian accent. Before he could help me he wanted my Vonage account number. I told him I didn’t have it yet because I needed Internet access in order to active my account and that I was speaking with Linksys and I needed a firmware update. He had no clue what I was talking about so I told him to escalate the call to someone who did.

Finally I get on the phone with someone who knows what they’re talking about. He’s telling me the LinkSys WRTP54G does have a firmware issue, confirming to me the product doesn’t work out of the box! He also told me I needed to activate my account before getting the firmware update and that the product actually downloads the fireware through the Internet itself. How can a product download firmware updates if it cant’ even connect to the Internet I asked. He told me to disconnect the product and register using the modem itself.

Still Not Working
2 Hours have now passed since I first tried to get this thing working and the product isn’t even activated yet. No Internet access, no Vonage and my patience is just about out. I searched Google for this product and also found horror stories of people not being able to get this product working.  Now I’m ready to throw this back in the box and march back to the store but I push forward….

So I disconnect the product, go back to my Modem by itself and then go to their activate page. After activating the product I connected the WRTP54G router once again and was doubtful it would do anything. After about 10 minutes the power light started flashing meaning the fireware download was in progress, thank god.
Now it finally worked, nearly 3 hours later. Now that the hardware was working I picked up the phone and the dial tone was there like a normal phone. I made my first call and it worked perfect, crystal clear and quick like a normal phone.

After using the service for over 2 months I’m very pleased with the reliability and quality of the VOIP from Vonage. I’m saving hundreds per month using their service since I only call long distance. There were a few times where I heard myself echo on the phone when I was speaking which became annoying and the user on the other end heard it also. This has happened about twice since I first started using the service.

Features

Conclusion
Despite the horrid setup process I have to rate the phone service as very good.
I couldn’t believe Linksys put their name on a product that had outdated and non working firmware on a boxed product! Unreal. This also gave me an extremely bad impression of Vonage at first. I later found their service has been great and very reliable. I must say Vonage is great but the hardware they bundled the product with was the worst I've ever used.

End Result- Vonage Review
I enjoy their phone service now, and having still been using it as my primary phone for over 3 months. I recommend Vonage as their cheap prices and great quality are hard to beat. Check out their website at Vonage.com

Vonage saves you money on your phone calls.

  • Rating

    5/5

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Comments (33)

  • Gravatar - Robin
    Robin 15:47, September 29, 2005
    But note, if you are a heavy or even moderate downloader you can't use the phone with much effectiveness. The call will disconnect or sound horrible. I tried Vonage the first couple of months that they first opened their virtual doors. Calls would go straight to voicemail if I was dl'ing. I would have to throttle my dl's to get any reliable use. Also since most highspeed services have lower upload then then forget playing a game online and needing to use the phone. Xbox live would knock the service out (got cable with 256k upload, 3meg dl). Just some points to consider.
  • Gravatar - Steve
    Steve 00:29, September 30, 2005
    I've been using it at home as my primary phone in Florida without any major problems. The cable went out once so it didn't work, other than that it has been VERY reliable. The only thing is about once or so a month I can hear my self slightly echo on a conversation. The reliability and clarity have been excellent, highly recommended. Currently still using it, not sure how long ago you were using it Robin and where?
  • Gravatar - Scott
    Scott 17:22, October 22, 2005
    Vonage sucks. I've had Vonage for about a month, and I've had these problems:<br />
    <br />
    1. They never did get my old phone number transferred. I was counting on that. Even if it goes successfully for others, IT IS NOT IMMEDIATE, you have to give out a different phone number for a period of time, and by the time you do that, what's the point of keeping your old number?<br />
    <br />
    2. There's a gap in service for 911 coverage. In the end, I ended up with NO 911 service. How many of you expect your local Police Department to provide emergency service quickly thru the non-emergency number?<br />
    <br />
    3. Every few days my internet connection, which must go thru the Vonage modem, would cease working. This means that you have neither internet nor phone service. Turns out that the Vonage modem would need to be restarted every few days for no explicable reason. <br />
    <br />
    4. There is a delay between the time you speak and the other party hears your words and vice-versa. Even though it doesn't appear to be lengthy, it is more than enough to confuse conversations; each side would hear nothing and so begin to speak, only to find out a second later that you were both talking over each other and couldn't hear anything.<br />
    <br />
    5. The voice quality varied from OK (same quality as TelCo) to crappy (static and complete chunks of the conversation lost). And yes, I tried varying the "Quality" setting to optimize the quality-vs-bandwidth with no useful impact.<br />
    <br />
    6. Their service sucks. It's Saturday, and SBC just came out to my house in the rain to verify that my TelCo connection worked well. You would think I would be able to cancel my Vonage account this morning, even if by internet, but no, their account service doesn't have weekend hours.<br />
    <br />
    What a headache.
  • Gravatar - Michael
    Michael 19:26, November 7, 2005
    Vonage Rocks!!!!<br />
    <br />
    I've had Vonage now for over 6 months, I have not had any problems what so ever. The sound quality is good, I had Optonline VoIP and Vonage is exactly the same, voice quality, reliability, and customer support. Only difference is that with Vonage I get better and more features I have not seen with any other VoIP service. <br />
    <br />
    I do web development for a living and have a 2 web servers running on my residential Cable Internet line and have not had any issues with the Vonage service or my websites begin slow or not working. <br />
    <br />
    I have not noticed any delay in conversations.<br />
    <br />
    As for 911 calls, do you have a cell phone? That’s what I would use first off. The 911 can be an issue if you happened to call it all the time for some reason, but come on, how many times in your life have you called 911. And this is an issue with ALL VoIP systems no matter who you go with.<br />
    <br />
    I had a delay in getting my Number transferred to my Vonage account as well, but I had the same delay when I went to the Optonline VoIP system.<br />
    <br />
    So...As for quality, it was just as good and Optolines VoIP, Features.. Vonage wins out hands down. Price...Vonage wins again hands down again.<br />
    <br />
    I like my Vonage and have no intention of leaving them.<br />
    <br />
    So there you go a review from someone who has had two different VoIP phone systems.<br />
    <br />
    Hope this helps someone out there make an informed decision.<br />
  • Gravatar - Paul S.
    Paul S. 06:53, November 17, 2005
    What is Vonage and How Does it Work?<br />
    <br><br />
    Vonage is a simple and inexpensive way to make telephone calls over the internet.<br />
    <br><br />
    How Does It Work? It's called voice over internet protocol ("VOIP"). An analog signal (like the type used for<br />
    traditional phone lines) is converted into a digital signal and then transmitted over the internet. <br />
    <br><br />
    Features: Voicemail, 3-way calling, caller ID with name, call forwarding, can transfer existing number easily.<br />
    <br><br />
    Costs: Vonage offers two home packages: (1) The Basic 500 ($14.99), which gives you 500 anytime minutes in the U.S., <br />
    Canada and Puerto Rico; and (2) The Premium Unlimited, ($24.99) which has no per-minute limits.<br />
    For businesses, there are the Small Business Basic ($39.99), and the Small Business Unlimited ($49.99).<br />
    <br><br />
    Benefits: great sound quality, ease of installation, inexpensive international rates, and significant savings <br />
    over traditional phone service providers.<br />
    <br><br />
    In summary, Vonage is a great way use emerging technology to slash your monthly phone expenses.<br />
    <br />
  • Gravatar - Michael B.
    Michael B. 19:59, January 21, 2006
    Vonage has a good idea with VoIP but poor company management. When service working, it is cheaper and more feature rich than telco or voice-over-cable. Linksys adapters are poorly designed and not very reliable. My opinion - VOIP IS NOT READY FOR PRIME TIME.
  • Gravatar - Rhonda L.
    Rhonda L. 16:25, April 17, 2006
    Vonage Quality has been lousy for me.<br />
    I've made tons of calls - and there are constant sound/quality problems. Crackling, Hanging UP, echoing, delays in transmitting the conversation to each other, and on and on. I finally turned to my cell phone as everyone I talked to were getting frustrated and told me to get rid of it.<br />
    Service - offered no solution.<br />
    Cancellation - trying to get through is another huge problem - and then after the ***ppy service they charge you another $49.95 for termination!!!!!
  • Gravatar - Andrea
    Andrea 22:15, April 18, 2006
    Vonage sucks! Poor sound quality and disconnects. I called to cancel<br />
    and they cancelled me on the spot did not take me to my billing date or refund the extra days (22) or anything. Called back to talk to a human and got to bad lady. What should I do. Loosing a whole month of service plus early termination.
  • Gravatar - Paul L
    Paul L 18:34, April 19, 2006
    Well Vonage has a good idea but are way ahead of themselfs. I went to a CISCO VoIP marketing meeting about 8 years ago and they where not ready back then either. SO anyway's - I had Vonage for about 2 months and could not take it any longer. Very choppy and alot of delay's on both ends on local and long distance. I adjusted the quality level with no change. There is not ONE American person to help you on the Tech support. All support call's goto India. And they don't listsen to what you are saying, they just tell you to listen to them and they read out of a book. It took me 2 days to get the system up and running and I should have taken that as the system sucks. Once I called to cancel, I got a American that was rude, and kept trying to get me to stay. Then when we got to the end of the cancelation, he those's out a 49.95 early cancelation fee (thought they didn't have a contract?). BASTARDS! So I'm back to my local provider and will not support, refer or even look at a Vonage system again!
  • Gravatar - Scott Laliberte
    Scott Laliberte 04:18, May 11, 2006
    Vonage is horrible. The quality is bad. Tech support is incompetent. We spent 5+ calls to resolve a technical issue. We spent 20-30 minutes on hold each time and ended up having to resolve the problem ourselves. Vonage does not work with Tivo as well, but they will never tell you this. Also, if you go 1 day past the 30 day money back trial - you will get hit with $40 termination fee plus a $70 rebate you need to pay back for the router. If you have Vonage and you're in the 30 day window cancel now!
  • Gravatar - Kris
    Kris 23:33, May 19, 2006
    Vonage isn't for everyone, just yet. I find that you have to be some what tech savy in order to be able to resolve issues your self in case something does go wrong. Reading the help section at Vonage answers pretty much every question. Yes they should have their service work out of the box, but if you dont follow instructions, or if they did not have these instructions when they first started up, then that may cause some irritability.<br />
    <br />
    If you create your account online, and "then" hook up your Vonage adapter, then you are fine. I had their service running within about 20 minutes which included online activation and reading instructions. No problems.<br />
    <br />
    As for the people that mentioned the dropped calls and poor sound quality. You have to realize that Vonage's service depend a great deal on your ISP's (Internet Service Provider) service quality. I would absolutly recommend having a cell phone as a second means of communication, in case your ISP's service halts for what ever reason and you need to communicate with some one or you need 911. Keep in mind that ISP's have several options for broadband connections, if you have one of their "light" serviced that is twice the speed of dial-up, well that might just not be enough to give good sound quality if you are heavily downloading, and you might concider upgrading before you complain about poor sound quality, not saying that this may be the case. <br />
    <br />
    There are alot of ISP's out there now a days, and some of their quality isn't much to brag about, but as long as you go with a reputable ISP you are fine.<br />
    <br />
    I agree with Michael, how offten have you actualy needed to use 911 in your life? If you need to contact them once a day then I appologize for my ignorance, but there seems to be something wrong with that in my opinion if you do. The times I have needed to contact 911 has been mostly while on the road, if I witnessed an accident.<br />
    <br />
    All in all I am very satisfied with Vonage. I have been with them now for 2months and I would never go back. The included features are wonderfull, the network forwarding is amazing, because if your ISP does crap out or the power goes out, I get my calls forwarded to my cell phone automaticaly. I don't say Vonage is perfect since I do have fuzzy sound quality once in a while, but that's just normal in my opinion, with most things in life, not just VOIP ;) The fact that you don't need to pay transfer costs when moving is amazing also, plus when you travel within Canada and the U.S. you simply take your adapter with you and you always have access to your phone service and you'll never need to worry ... well, as long as you have broadband access, and now that most hotels and coffee shops offer this, it's pretty convenient.<br />
    <br />
    I would absolutely recommend Vonage and don't see my self leaving them any time soon.
  • Gravatar - Nick Snyder
    Nick Snyder 00:38, May 23, 2006
    I have spent numerous hours on the phone with vonage reps. I never had the correct phone number because they sent me someone else's router. The tech support was the worst I've ever dealt with. I had them for about two weeks and 10 hours on the phone before I told them to cancel the service. At which time I sent all their equipment back, it has been two weeks and I still haven't received a refund. DON'T GO THROUGH THE FRUSTRATION TO SAVE A FEW BUCKS!
  • Gravatar - Neil Montgomery
    Neil Montgomery 00:13, May 24, 2006
    I feel better after reading that others had trouble with Vonage. The product never lived up to the capabilities that sold me on it. I had terrible service and spent hours on hold or talking with incompetent providers...nice, but had no power to do anything. All in all, a great concept, but a very frustrating experience.
  • Gravatar - t falkowsky
    t falkowsky 04:51, May 26, 2006
    Is Vonage any good? Not a chance, Vonage blows! <br />
    <br />
    The customer service is useless and the overall product is brutal in so many real world ways. <br />
    <br />
    I had trouble from the beginning, it took two months to get my original number, which meant that my business basically shut down. I called and email the customer service constantly and this proved to be so frustrating that it made my head explode!<br />
    <br />
    I am now spending the same as i was with my previous carrier and a dirty little secret Vonage side has emerged. I cannot make any 1-800 calls (everything from a pizza to booking a flight is is not possible) in Canada. When i make a call into any phone tree, they read my number as coming from the USA. This means that i cannot send a package with Fedex or anything else for that matter.<br />
    <br />
    The only thing that works is making a regular phone call, which these days is rare with so many answering machines and other features.<br />
    <br />
    I am cancelling my service and going back to my old carrier who has been agressively trying to get me bakc and has offered me the same features and rates as vonage.<br />
    <br />
    It was also a royal pain to try and cancel the service. I had to call a 1-800 number, which of course did not work. <br />
    <br />
    From beginning to end Vonage is hurting, i hope they tank.<br />
    <br />
    Todd in Canada
  • Gravatar - Monty Palmer
    Monty Palmer 14:26, July 18, 2006
    I have been using Vonage for almost a year, since Sept. 2005. At first the calls were unpleasant but they updated the firmware on my Linksys WRTP54G router and things have been great since then. I have a smokin connection, but if I am downloading ALOT like tens of gigs, then every few days I need to power cycle the router, about a 10 second investment, and it works fine again. I have absolutely no regrets, and the savings rock.
  • Gravatar - John Holley
    John Holley 00:43, October 24, 2006
    Vonage is a bad move.<br />
    <br />
    A local store was offering a $200 rebate if I signed up for Vonage a year. I was already a vonage customer well past the first year, so I called the vonage customer service to ask if I could do this and simply pick up an additional year. I was told no sweat, just sign up as a new account, and they could merge the accounts later. As usual with vonage this person was very heavily accented, probably overseas. I did it, then called cust service to get my old number transferred and was told they had to merge the accounts. I told her what I was doing and she said this would be the best method. So, then I ended up with two numbers on the same account. 2 months later, I get a charge on my card for $200, which the new cust service person said was because the accounts were merged thus the rebate wasn't usable. They'd have someone higher get in touch 24-48 hours. A week later I call back, go through the voice mail hell, and am again assured someone who could fix the problem will get to me 24-48 hours. A week later, I call back and talk to Cust service Shari, get told that I'm screwed in spite of doing what cust service said to do all along the line, and now I get charged a disconnect fee if I want to leave. <br />
    <br />
    Bad company, marginal product, stay away from it.<br />
    <br />
    John
  • Gravatar - Serge Pluess
    Serge Pluess 02:50, November 27, 2006
    Vonage obviously works ok for many many people.<br />
    If it doesn't work for you then you discover how bad the company is dealing with its customers. What most comments above have said is very true. For me the problems started last year in that pretty much each call (incoming and outgoing) is getting dropped at different times into the call. This happens on any ISP that this router has been connected to, so the ISP's are not the cause of the issue.<br />
    On first call they said nothing was wrong. on subsequent calls they said that one of their firmware updates probably introduced the problem and they would revert back on the firmware.<br />
    Situation improved, but only for about 1 month. Then all calls started to get disconnected again.<br />
    Many calls and emails later they mention that I need to replace the router and that I have to buy it.<br />
    After discussing this with a couple of different layer people at this company it is clear that they won't replace the router and that I have to buy a new one.<br />
    So if I already have to buy a new device I will also find a new service.<br />
    <br />
    So, feel lucky as long as your vonage service works and you don't have to deal with the company and its customer service (non-existent) department.<br />
    <br />
    Serge in California
  • Gravatar - Allen
    Allen 15:57, February 1, 2007
    I switched to vonage and bought the UTstarcom F1000 in October of 2006, it's now February so I've had the phone and service for about 4 months now. The idea of the WiFi phone was brilliant, just connect it to an available access point.. and Wow! you have a phone number. I work a lot from home or on the road so I was trying to find a way to stop using my cell so much. The idea was that I could give out the vonage number and then using simulring, it would ring on my vonage line if I was near a hotspot, or it would ring on my cell if I wasn't. And I must say, that works... great. But, if I answer the call on the Wireless phone... the person hears a loud hum, they say that I sound like I'm at the end of the tunnel or they just say "Hello" a dozen time before they finally hear my voice and it sounds like I'm talking under water. I can usually hear them, though the voice quality is about 10% that of my cell phone and the delay is so bad I might as well be talking to China. Then the line just goes dead, sometimes for just a few seconds, sometimes it doesn't come back at all. You can reboot the phone and make another call but it's usually the same. I would say that less than 10% of the calls I've made on this phone were barely acceptable. The rest... I would eventually give up and call the person from a landline or my cell.<br />
    <br />
    So, I'm a technical guy, it is what I do for a living... so I started troubleshooting. The router, replaced mine three times with different brands to the highest end routers I could find. I took it to friends houses. Sometimes I would think that I was good... and then the next call I made was unusable. My home network is Comcast with the maximum speed. Tests show me with a 812 kbps upload and 8702 kbps download.<br />
    <br />
    So I called customer service, 2 hours and 12 minutes later (53 minutes of that spent on hold.) They gave up and sent me a new phone, it seemed to be much better, almost 50% of the calls were good enough to use. For about a day, then the problem kicked in again and it didn't seem to work at all. Then the ringer just stopped ringing. The settings were all there, it just wouldn't ring. I even spent 1 hour 18 minutes on the line with vonage and the did a factory reset on my phone to no avail.<br />
    <br />
    A new phone is sent, that one dies completely 2 days later, no power, nothing. The next phone is lost in the mail. Vonage tells me that I'm responsible for it and I have to pay outright for a new phone. Filed a police report and a claim with DHL who refunded the money to Vonage (After 3 weeks.) Finally Vonage tells me to send back the defective phone first, on my own dime, and they'll send me a replacement. So I do, and still the problems persist. My log now shows that I have made 27 calls to vonage customer service, for a total of 10 hours and 41 minutes. That's an average of 23.7 minutes per call. Vonage dropped me while on hold 4 times, and they never called me back. I spoke to 1 person in all of those calls that was remotely helpful. Only 2 people spoke english well enough that I did not have to require them to repeat everything they said. And only when I don't show a single record of a call where the first person that answered the phone was able to help me.<br />
    <br />
    Overall, I would rate service as a 3 out of 10 (they did answer the phone and stayed on with me most of the time, even if they didn't help.) I would rate the F1000 as a 1 out of 10 (DON'T WASTE YOUR MONEY) I would rate the call quality at 3 out of 10 and I would rate my overall satisfaction as a 1. I am trying to cancel my service now but they are trying to charge me outragous cancelation fees and they are still making me keep this piece of crap device.<br />
    <br />
    I would tell anyone looking to switch to VOIP, that the technology is great! I have an inphonex phone that works flawlessly. I run a softphone on my pc, a VOIP landline at my house and I even run the SJphone software on my pocket PC and I get 95% sucessful calls. Their customer service is nothing to brag about, but they are an open provider that lets you buy whatever device you want and configure multiple devices for the same number. Vonage only lets you configure one number per device, want another one? That's an extra $10-$20 per month.<br />
    <br />
    So VOIP? GREAT THING, it's cheap and it works well most of the time. The portability and so many things about it will change phone service forever. Vonage? Stay AWAY from their WiFi phone with a 10 foot pole, their customer service is almost useless but you will get someone on the phone every time you call. They way they treat their customers, horrible. The cost? Much more expensive. I'd recommend looking elsewhere, I'll let you know if I find someone worth while.
  • Gravatar - Tony
    Tony 16:07, April 25, 2007
    Had Vonage since 2005, it is absolutely one of the BEST decision I have ever made. It has been performing flawlessly since I've had it. Monthly fee has never changed, always the same !!!
  • Gravatar - Zeidy
    Zeidy 22:37, May 17, 2007
    WORST SERVICE EVER! While the sound quality is clear, and they have lots of features, the customer support is HORRIBLE. Transferring your existing number takes forever, took me a whole month, while I waited for the service to be active I was still charged a full months service for something I couldn't use! The representatives lied to me on various phone calls, and some simply didn't know what they were talking about or couldn't understand my questions! Transferring a fax line takes even longer, and they try to charge you around $40 dollars for it, even if its to become your free fax line. First they transfer it as a second line and charge you $10 dollars, then they cancel the line and charge you $30 dollars for that in order to finally activate it as your free fax line. Took a month and a half just to get my fax line setup! Complaining to them and telling them to cancel my service prompted them to deduct the charges however. Still, terrible service, hidden costs, and lots of lies are being told by the reps!
  • Gravatar - aamir
    aamir 01:24, June 8, 2007
    I have been using vonage for 1 year its service is absolutely perfect, only problme is they are putting a new tax every 3 months. so from 24.99 it comes up to 32.75<br />
  • Gravatar - CO
    CO 20:00, June 19, 2007
    Vonage has the worst international call ever.You have to dial and wait up to ONE MINUTE to have a dial tone,that's usually busy.<br />
    I'd better DAMN BE FREE IF I CANT USE IT.<br />
    I'm going to discontinue.<br />
    good Luck,vonage really sucks
  • Gravatar - Angel
    Angel 16:39, September 11, 2007
    this is the WORST experience ive ever had with a service. first of all their tech support is in another country therefore the ppl you will have to deal with ( you wont want to but will be forced to ) do not speak the best english. also you will come to find out its a paperless company. ( this means there is no paper bill EVER ) which is fine if you dont mind having them in your pocket ( can you really trust someone who is always changing their prices in your pocket ? ) i had the service for 6 months in that time i had a few connection issues which i overlooked as it was only you know 15 minutes here and there during high peak times apparently. my bill changed 3 times in that 6 months due to federal taxes (good excuse). <br />
    on the third month of my service someone attempted to steal my identity ( could it be the online service with vonage at fault my ONLY online service ?? hard to say actually once it becomes a federal investigation. ) still i wanted to continue on with them so the 4th month after my debit card was cancelled they couldnt get their money. ( mind you i am not comfortable giving out additional info right after someone attempts to steal my identity. ) i agreed to switch it to direct draw from my bank account got them the proper bank routing numbers and they got their money and it was fine the next month same thing they wanna do it all over again so we did this time they promised there would be no further confusing 6 month pops around and the same thing by this time my cable co., whom i recieve internet service through anyways, offers me to switch to their digital phone service for $15 a month 1/2 of what vonage charges. i decided finally i had enough of vonage so i tried to cancel they made this very very hard on me attempted to charge me for an additional month of service which i wasnt going to accept ( since i didnt even USE it. ) i had to wait 15 mins on hold to get to the first operator then another 10 minutes talkin to him for nothing and another 5 arguing with him till he FINALLY got me a supervisor who then informed me i would be charged an additional $42.79 for disconnecting the service at 6 months even tho it was their own incompetancy that caused my leaving them in the first place. the CSR flat out refused to disconnect me even tho i am already using my cable co for my phone. they only allowed it AFTER i spoke to the supervisor and charged me an additional 42.79 the supervisor did wave the current month charge of 31.44 for the month i wont be using but only after some heated words and a lot of conversation. so in short try ANY company BUT VONAGE they are cheap for a reason they dont have good service and it shows immediately once you become a customer.
  • Gravatar - Wayne
    Wayne 05:22, January 31, 2008
    Before signing up for Vonage please check out any website with comments about the trials of cancelling. <br />
    <br />
    Case in point: Vonage had its membership to the Better Business Bureau revoked!
  • Gravatar - Kevin
    Kevin 22:24, March 17, 2008
    I have had VONAGE since Nov 2004 and have never had a problem. IM very happy with there service and the price can't be beat. <br />
    <br />
    I GIVE THEM A+ for service, my service has never been down And i have 4 lines with them.
  • Gravatar - Kiana
    Kiana 20:41, April 7, 2008
    This is the absolute worst!<br />
    <br />
    So I'll make a long story short. It took me two whole weeks to get this thing hooked up because everyone computer set up is not the same. So I spent countless hours sitting on the phone with reps who didn't understand what I meant when I said I had a wireless router.....huh??? And I finally got it hooked up on Saturday aftenoon and when I went to use my phone on Sunday morning the Vonage devive could not connect the vonage server...at least that was the message. And my internet was down as well...not to mention I was on a call the night I hooked it up and the call echoed and broke up as if I were on a cell phone. I get in touch with customer service sunday morning and they tell me that in order to maintain the connection I can't turn my compurter off. What????? I'm dont with this whole thing. Its worth it to pay the traditional phone company and just stay put.
  • Gravatar - Curtis Koch
    Curtis Koch 02:58, April 16, 2008
    I stuck with Vonage for a year with the hope that they would improve their product. It never happened. There were several days I would pick up the phone and get the message, “Your Vonage devise does not register on the Vonage network." When I disconnected my service with Vonage, they noted that I never called them about the problem. Apparently they didn't realize my problem was I couldn't place a call. Call quality was very poor. When I say poor I mean you can't hear what incoming calls are saying and your voice will sound like a whisper to the person you are calling. I tried changing the settings of the device and that did nothing. I purchased faster Internet that did nothing. (They assured me my original speed was fast enough.) Basically, I spent a year looking for a reason to stay with Vonage because of the price, but the reality was they don't have a dependable product. Save yourself the hassle of dealing with their "customer service" (It took 30 minutes for them to agree to disconnect me. They kept saying that they needed to educate me about their product.) and select a phone service that can meet the promise of quality phone service.
  • Gravatar - BRJ
    BRJ 15:53, May 22, 2008
    VoIP is very sexy technology. But it can only provide POTS level quality/service in an enclosed system that can provide QoS support from end to end. You cannot expect VoIP through the internet to be reliable or always equal to a POTS line. Your voice packets sent/received over the internet not only have to contend with traffic your neighbors are creating (cable modem) but everyone else checking e-mail, etc. Even if you had local service equal to a DS3 into the internet your packets still have to navigate the swarms of data out there.
  • Gravatar - k
    k 17:22, August 19, 2008
    i must say i had vonage for about a week now and so far the calls quality is pretty much the same. I swith to vonage because my regular phone wouldn't work and at&t came out 3 times and kept saying it would be back on the next day ...if not call them. it never came on but they sent me a bill 2 months straight. so i swithed. I like it alot. Its cheaper and has more features. you can also record your phone calls with cain if u use the softphone. I think it will eventually take over. i liked at&t but i think voip is way better. if you like features and having control over your phone records and the ability to record calls switch to VOIP. no joke its the TRUTH.
  • Gravatar - Sudhamsu
    Sudhamsu 16:58, October 23, 2008
    I have a similar experience as John Holley above. I merged acconunts and the credit from one account did not transfer to the other one. I am planning to ask their permission to record the conversation and then record it and place it online to show how crap vonage customer service is.
  • Gravatar - Juan
    Juan 07:17, January 26, 2009
    I have vonage in my home and business and it works awesome. Its not for everyone you must be technically inclined to understand how it works and how to configure it. I save hundreds of dollars I have 5 lines overall including fax which there is a secret to for voip and a fax to work properly. At my bussiness I have a dedicated internet line for the phones and another for the computers because computers will use a lot of bandwidth which will affect the performance of your vonage phone. Ive had vonage since 2001 and have seen it evolve and has all the bells and whistles you`ll ever need. ive also travelled to other parts of the world and have used it with no problems the phone adapter is compact and portable. I think you either love it or hate and that applies to voip in general.
  • Gravatar - mad in mississippi
    mad in mississippi 04:29, November 12, 2009
    well let's see where do we begin as i agree with the other customer from early vonage sucks!~! donkey balls..... because reason #1 they DO NOT care about the customer and their needs and in order to understand my needs and wants don't you have to speak the same language????? they have the star from aladdin on the other end and no one even knows what the heck he is referring to ? is there phone line routed form india? well we had this service for over 2 yrs and have not used this service one day and so we decided that we didn't like it and decided to cancel well yrs later we noticed funds were missing from the account and decided to check it out and the whole time it was Vonage taking funds from the account the WHOLE TIME that's 2 yrs.. when we cancelled got confermation and all!!! when we asked could they check it out and research it they were none to enthused and offered no help said that was not there policy and that's suppossed to be that what about my money<<< you got to be kidding if you know what's good for your wallet and your phone service DONT CHOOSE VONAGE.
  • Gravatar - Gerard
    Gerard 16:49, July 23, 2010
    Vonage fukng sucks for international calls. I'm not going to write a long comment because they don't deserve one. I've called customer care for years trying to resolve my issues calling The Dominican Republic and Turks and Caicos, and they can't even connect while I'm on the phone waiting. Fuk you and your unplug your Vonage device Vonage! 30 seconds without power isn't going to fix the fact that you fukng suck!

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