Apache Log Files Explained Published: Feb 24, 2004
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Vortech, Inc. offers all types of Hosting from small scale shared hosting, Colocated and Dedicated services and finally Reseller Hosting which has been their primary focus for the last 2 years.

WebHostGear had a chance to interview Craig Smith from Vortech, Inc. located in Orlando, FL. Vortech, Inc operates a few large sub divisions such as:
Matrix Reseller, RapidColo and VortechHosting respectively.

Vortech Hosting

Matrix Reseller

WHG: What is your name and title?
My name is Craig Smith. My official title is "Assistant Vice President". I am also a co-owner and co-founder of the company.
WHG: When did your company officially launch?
Vortech, Inc. launched in August of 2000.
WHG: Tell us about your company and services
We offer all types of Hosting from small scale shared hosting, Colocated and Dedicated services and finally Reseller Hosting which has been our primary focus for the last 2 years. In the past year alone we have grown in every area. As a debt-free company we also are proud to report an annual revenue which has doubled from 2002 to 2003. We anticipate an even better 2004!
In the past year we've expanded our Reseller services to offer what I believe to be the best H-Sphere hosting model available. We've added 77 Servers to our H-Sphere cluster and now offer H-Sphere Clusters as a stand-alone Dedicated server solution. We also offer excellent cPanel hosting plans as well.
WHG: What kind of hardware and software do you use?
A Typical machine consists of the following hardware:
CPU: DUAL Pentium IV Xeon 2400 MHz HT
RAM: 1-2 GB
Drive: 18GB SCSI and 36GB drives
Our Webservers run Windows 2000, FreeBSD and RedHat OS. We also offer and fully support MySQL, MS SQL, Cold Fusion, ASP, ASP.NET, PHP, PERL/cgi and more.

WHG: Why would I choose you?
For many consumers accessibility is a key factor when choosing a WebHost. We have excellent 24/7/365 support. Yes, we even answer the phone! You can call or email us at anytime throughout the day or night and receive a friendly and prompt solution to your support issue. We are fully staffed around the clock including Holidays.

WHG: How fast are your response times?
Response times to support tickets vary from immediately to about 1 hour. During a typical day, tickets are zeroed out and we answer them immediately as they come in. If a particularly troublesome issue arises it can be escalated to a shift Admin. These things can sometimes take a little longer.

WHG: How many staff and what level of support do you offer?
We currently have 15 people on payroll. We gladly offer support on any level from the most basic novice website issues to advanced server configuration and managed server solutions.
WHG: What is your day to day role like at your company?
My role is primarily as a Sales Manager. I take many phone calls and answer sales inquires throughout the day. I also oversee all Customer Service issues, Employee retention, Human Resources and all other activities pertaining to our Sales, Support and Billing Office. I also help out in Support whenever possible to keep up on our technology.
WHG: How do you differentiate your company and products in a highly
competitive industry?
I personally feel the industry is not as competitive as it appears on the surface. There are alot of false promises, unrealistic overselling and poor service hiding behind a slick website design and sales pitch. We continually differentiate ourselves by being a very real and very accessible company who focuses on what we do best, hosting. We do not split our services into ISP, programming, developement or design services nor do we hide behind an unrealistic or exaggerated Corporate front.
We regularly give NOC and office tours here in Orlando and are on a close personal first-name basis relationship with most of our local clients. We welcome scrutiny of our Network, Offices, Personnel and overall service and strive to improve these things on a daily basis.
WHG: What areas in your business would you like to improve?
Dedicated Servers, we are starting to get back in to them now under our rapidcolo brand.
WHG: Who do you see as your major competitors?
There are many fly-by-night hosting outfits that seem to come and go every day. According to our research and the people who develop H-Sphere, we have the largest H-Sphere cluster out there. That being said, we don't have any close competitors in our direct market. 
WHG: What do you feel is the best thing about your company?
I believe the best thing about our company is the staff. We have some of the most skilled technicians available specializing in Windows and UNIX OS issues as they pertain to our services. We also have the most knowledgable H-Sphere staff around. These guys can take a total newbie and turn them into a profitable Reseller in a short period of time. We pride ourselves on the fact that when you do well, we do well. We will do whatever it takes to make sure your Hosting business is a success.
WHG: Where do you see yourself in 5 years?
I believe if we continue to offer a great product at great prices while maintaining the high level of service we do currently we will be in good shape in 5 years. Expanding our network, level of redundancy and in-house staff will only strengthen the solid hold we have in the market today.
WHG:  Do you have any final comments?
I would like to thank WebhostGear.com and their readers for giving me the oipportunity to do this interview. Keep up the great work.

Mailing/Office Address:
Vortech, Inc.
106 S. Semoran Blvd.
Orlando, FL 32807
Phone:407-323-5634 option 1
Email: sales@vortechhosting.com
Phone:407-323-5634 option 2
Email: support@vortechhosting.com
Phone:407-323-5634 option 3
Email: billing@vortechhosting.com
Fax (all Departments): 407-650-2507

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Comments (7)

  • Gravatar - Manish
    Manish 09:34, May 28, 2005
    Hi,<br />
    i m fasing some problem in my apache server..there is some unwanted access is showing in my access_log file how can i stop that..<br />
    <br />
    Thanx<br />
    <br />
    Manish Popli
  • Gravatar - Jas Singh
    Jas Singh 04:46, August 9, 2005
    Setup Directory directive in the httpd.conf. And restrict access based on IP address, username, etc.
  • Gravatar - rivertroll
    rivertroll 22:02, April 17, 2008
    Better read a tutorial on .htaccess best ip restriction ever :)
  • Gravatar - veremchook
    veremchook 07:28, May 21, 2008
    The article is ok but not putting a date of creation/last modification next to it is simply a crime :)
  • Gravatar - apacheusr
    apacheusr 17:04, February 5, 2009
    Any thoughts on centralized logging for a large apache 2 server farm? Over 20 nodes with several thousand vhosts.
  • Gravatar - Walter
    Walter 23:37, March 2, 2010
    <br />
    I'm trying to get it so my site www.americalaidoff.com doesn't reveal referer.<br />
    <br />
    Is that possible?
  • Gravatar - Jimmy
    Jimmy 22:07, April 2, 2011
    Hello Mr. Expert,

    When are going to write up a follow up article on this post... is it going to be anytime soon? :)

    "We run an Auto Parts directory about <a href="http://www.247-parts.com">Honda Parts</a>" ...
    ( http://www.247-Parts.com )

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