Interview with Craig Smith of Vortech, Inc. Published: Jul 22, 2004
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Vortech, Inc. offers all types of Hosting from small scale shared hosting, Colocated and Dedicated services and finally Reseller Hosting which has been their primary focus for the last 2 years.

WebHostGear had a chance to interview Craig Smith from Vortech, Inc. located in Orlando, FL. Vortech, Inc operates a few large sub divisions such as:
Matrix Reseller, RapidColo and VortechHosting respectively.

Vortech Hosting

Matrix Reseller

WHG: What is your name and title?
My name is Craig Smith. My official title is "Assistant Vice President". I am also a co-owner and co-founder of the company.
WHG: When did your company officially launch?
Vortech, Inc. launched in August of 2000.
WHG: Tell us about your company and services
We offer all types of Hosting from small scale shared hosting, Colocated and Dedicated services and finally Reseller Hosting which has been our primary focus for the last 2 years. In the past year alone we have grown in every area. As a debt-free company we also are proud to report an annual revenue which has doubled from 2002 to 2003. We anticipate an even better 2004!
In the past year we've expanded our Reseller services to offer what I believe to be the best H-Sphere hosting model available. We've added 77 Servers to our H-Sphere cluster and now offer H-Sphere Clusters as a stand-alone Dedicated server solution. We also offer excellent cPanel hosting plans as well.
WHG: What kind of hardware and software do you use?
A Typical machine consists of the following hardware:
CPU: DUAL Pentium IV Xeon 2400 MHz HT
RAM: 1-2 GB
Drive: 18GB SCSI and 36GB drives
Our Webservers run Windows 2000, FreeBSD and RedHat OS. We also offer and fully support MySQL, MS SQL, Cold Fusion, ASP, ASP.NET, PHP, PERL/cgi and more.

WHG: Why would I choose you?
For many consumers accessibility is a key factor when choosing a WebHost. We have excellent 24/7/365 support. Yes, we even answer the phone! You can call or email us at anytime throughout the day or night and receive a friendly and prompt solution to your support issue. We are fully staffed around the clock including Holidays.

WHG: How fast are your response times?
Response times to support tickets vary from immediately to about 1 hour. During a typical day, tickets are zeroed out and we answer them immediately as they come in. If a particularly troublesome issue arises it can be escalated to a shift Admin. These things can sometimes take a little longer.

WHG: How many staff and what level of support do you offer?
We currently have 15 people on payroll. We gladly offer support on any level from the most basic novice website issues to advanced server configuration and managed server solutions.
WHG: What is your day to day role like at your company?
My role is primarily as a Sales Manager. I take many phone calls and answer sales inquires throughout the day. I also oversee all Customer Service issues, Employee retention, Human Resources and all other activities pertaining to our Sales, Support and Billing Office. I also help out in Support whenever possible to keep up on our technology.
WHG: How do you differentiate your company and products in a highly
competitive industry?
I personally feel the industry is not as competitive as it appears on the surface. There are alot of false promises, unrealistic overselling and poor service hiding behind a slick website design and sales pitch. We continually differentiate ourselves by being a very real and very accessible company who focuses on what we do best, hosting. We do not split our services into ISP, programming, developement or design services nor do we hide behind an unrealistic or exaggerated Corporate front.
We regularly give NOC and office tours here in Orlando and are on a close personal first-name basis relationship with most of our local clients. We welcome scrutiny of our Network, Offices, Personnel and overall service and strive to improve these things on a daily basis.
WHG: What areas in your business would you like to improve?
Dedicated Servers, we are starting to get back in to them now under our rapidcolo brand.
WHG: Who do you see as your major competitors?
There are many fly-by-night hosting outfits that seem to come and go every day. According to our research and the people who develop H-Sphere, we have the largest H-Sphere cluster out there. That being said, we don't have any close competitors in our direct market. 
WHG: What do you feel is the best thing about your company?
I believe the best thing about our company is the staff. We have some of the most skilled technicians available specializing in Windows and UNIX OS issues as they pertain to our services. We also have the most knowledgable H-Sphere staff around. These guys can take a total newbie and turn them into a profitable Reseller in a short period of time. We pride ourselves on the fact that when you do well, we do well. We will do whatever it takes to make sure your Hosting business is a success.
WHG: Where do you see yourself in 5 years?
I believe if we continue to offer a great product at great prices while maintaining the high level of service we do currently we will be in good shape in 5 years. Expanding our network, level of redundancy and in-house staff will only strengthen the solid hold we have in the market today.
WHG:  Do you have any final comments?
I would like to thank and their readers for giving me the oipportunity to do this interview. Keep up the great work.

Mailing/Office Address:
Vortech, Inc.
106 S. Semoran Blvd.
Orlando, FL 32807
Phone:407-323-5634 option 1
Email: [email protected]
Phone:407-323-5634 option 2
Email: [email protected]
Phone:407-323-5634 option 3
Email: [email protected]
Fax (all Departments): 407-650-2507

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Comments (4)

  • Gravatar - Melissa
    Melissa 23:42, May 6, 2008
    We were customers of Vortech for 3 years. We gave them notice after we were billed one month that we didn't need them anymore. There was no problem, we just didn't need the service. It was basically a 29 day notice. They require a 30 day notice so they charged us for an additional month when we weren't even using the service. Fair? I guess since it is their policy. Good customer service? Absolutely NOT, 3 years as a customer and they had to slap us in the face when we left. Unacceptable!
  • Gravatar - Shuaa Safaris Limited
    Shuaa Safaris Limited 12:56, August 31, 2008
    Dear Craig Smith,<br />
    <br />
    could you please advise on the Processed on how we can apply for the website hosting with your company.<br />
    <br />
    hope hereing from you shortly.<br />
    <br />
    regards,<br />
    Ssozi Ashiraf<br />
  • Gravatar -  Nick Hill
    Nick Hill 05:34, July 1, 2009
    Very bad service alwas going down and my site was hacked twice. I have been a customer for years. I have now moved all my sites and they keep billing.. STAY AWAY!!!!

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