Compile 2.6.7 Kernel w/module-init-tools Published: Jul 08, 2004
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After using PerlDesk, Kayako eSupport and Cerebus helpdesk systems I’m really suprised that these aren’t better polished products.

eSupport
claims to have a padlock that goes onto tickets that other staff are
viewing, however it never works. It also strips out users pasted in
messages and anything with a > is removed from the ticket view
completely, you have to edit the ticket and view the headers to see the
actual message and sometimes this doesn’t work.

How can companies claim to offer professional grade support systems that
actually remove the contents a user puts in? I’m really suprised by the
lack of a good web based ticket system. If anyone finds one that is
meant for an actual company with more than 3 people please let me know.

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Comments (5)

  • Gravatar - r007
    r007 02:20, July 24, 2004
    <br />
    /boot/config-2.4.20-8:2130: trying to assign nonexistent symbol DEBUG_IOVIRT<br />
    /boot/config-2.4.20-8:2133: trying to assign nonexistent symbol DEBUG_BU<br />
    <br />
    I get tons of errors like that, any help?
  • Gravatar - Tom
    Tom 15:06, August 3, 2004
    Does this work on Fedora?
  • Gravatar - mohamed
    mohamed 05:52, October 9, 2004
    tom / i have install it on FC1 and it run :)
  • Gravatar - JLChafardet
    JLChafardet 01:31, November 4, 2004
    definatelly this isnt as easy at it seems, all that y m n ? drove me krazy, hope to do not crash my box LOL
  • Gravatar - fusion
    fusion 22:20, December 10, 2004
    i think if you press just enter it picks the best option

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