HosTest.net: Almost half of web hosts fail in providing efficient customer support Published: Feb 05, 2007

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uditing and market research firm HorMart has revealed the results of its survey. While 16% of the web hosting providers met excellent customer support standards, another 46% of the web hosts were unable to deliver an effective help.

HosTest.net: Almost half of web hosts fail in providing efficient customer support

Auditing and market research firm HorMart has revealed the results of its survey. While 16% of the web hosting providers met excellent customer support standards, another 46% of the web hosts were unable to deliver an effective help.

The research targeted 50 major web hosting companies from all five continents. Testing e-mail requests were sent during November 2006. Incoming responses from the web hosts were then assessed according to five-point scale together with the response time determination.

The following ranking shows the web hosts that reached the best average response quality:

web host | response quality | response time
1. MochaHost | 5.00 | 0 hours 24 mins
2. Intermedia.NET | 5.00 | 3 hours 31 mins
3. NetRegistry | 5.00 | 5 hours 52 mins
4. HostMySite | 4.66 | 0 hours 14 mins
5. CrystalTech | 4.66 | 0 hours 15 mins
6. DiscountASP.NET | 4.66 | 4 hours 14 mins
7. WebFusion | 4.66 | 6 hours 52 mins
8. Inweb Networks | 4.66 | 11 hours 40 mins
9. HostGator | 4.33 | 0 hours 52 mins
10. Website Source | 4.33 | 1 hours 24 mins
The complete listing available at www.hostest.net/Survey

How fast did the web hosts reply to the testing e-mail questions? Only 12 percent of them answered to each testing e-mail with the average response time below one hour. Some 8 percent of web hosting providers needed more than 24 hours in order to respond to the testing e-mails.

Company HorMart, based in Brno, Czech Republic, has focused in the web hosting industry since 2000. HorMart, a privately held service and market analyst company, has been successful in providing performance improvement tools for leading web hosting providers.