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Send to a friendLast August, Interland (interland.com) hired new CEO Jeffrey M. Stibel with one clear goal: Turn the company around. With a new corporate name and a fundamental shift in the company's business, investors are now learning just how far he'll go to accomplish that mission.
A former senior vice president of United Online, Stibel certainly understands Interland's focus on Web hosting for small-to-medium-sized businesses. Stibel has made progress in stabilizing Interland's business.
With its existing infrastructure already in place, it's fairly easy for Interland to scale large numbers of subscribers. So it's no surprise that the company is now concentrating on prudently and effectively growing its subscriber base. That's why it sold off its cash-intensive dedicated server business. Through careful spending, the company was able to reduce subscriber acquisition costs by 35% over the past quarter.
Interland recently purchased Web.com for $4.4 million. It will be adopting Web.com's name along with its 9,000 individual hosting accounts and domain-name registration business.
We have been working with interland for several years. Our experiences at one time were excellent. Unfortunately, we have reached a point with the company that has led us to look for hosting services elsewhere. We have had issues with making payments that were accepted but never posted to our account. We have had problems cancelling our account, being told that we can't cancel until the account is current, but the payments aren't posted to our account.
It is a shame to see the quality of service drop to that level. Especially with no cooperation from anyone at interland to resolve the problem.
This is after I found out that the cost we have been paying is 3 times higher than competitors and for 1/12 of the space and resources. Web.com is offering great incentives to new customers but have dropped the ball on the customers they already have.
Lalena