Interland Hires New CEO Published: Jan 13, 2006

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Comments (2)

• 
  Lalena 13:48, July 19, 2006

  We have been working with interland for several years. Our experiences at one time were excellent. Unfortunately, we have reached a point with the company that has led us to look for hosting services elsewhere. We have had issues with making payments that were accepted but never posted to our account. We have had problems cancelling our account, being told that we can't cancel until the account is current, but the payments aren't posted to our account. <br />
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  It is a shame to see the quality of service drop to that level. Especially with no cooperation from anyone at interland to resolve the problem. <br />
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  This is after I found out that the cost we have been paying is 3 times higher than competitors and for 1/12 of the space and resources. Web.com is offering great incentives to new customers but have dropped the ball on the customers they already have. <br />
  <br />
  Lalena
• 
  Bill Saunders 06:28, December 16, 2006

  I echo the comments.<br />
  <br />
  We were an Interland client for 4 years. This week they decided to migrate our server to a new box but declined to mention it to us first. Site offline for 10 hours!<br />
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  It gets worse.<br />
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  The "upgraded" server proved incapable of handling the load of our site and with no warning to us whatsoever it was just disconnected.<br />
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  After complaining it was reinstated for a short time before we were informed that because it was too big for the server that they had moved it to, it would be shut down again.<br />
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  The nazi who did this promised that we would have ftp access to allow us to remove content from the site.<br />
  <br />
  However he disconnected the site without enabling ftp access before leaving for the weekend.<br />
  <br />
  Guess what? No one else at Interland/web.com can do anything to enable ftp access. The "abuse" guy is the only one who can do it.<br />
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  Needless to say we are in the process of moving the site to a new provider. However I will make it my mission to tell as many people in the web community of the sad way a long term client has been treated.<br />
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  At a time when server providers are offering more and more resource for the same price or less, to be moved to a less capable server for the same price is nothing short of fraud. <br />
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  To have the site unilaterally disconnected without notice once and then again with one hours notice the second time smacks of a little man with a lot of power using it very badly.<br />
  <br />
  A bit like George Bush.